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Resettlement Worker HMP Channings Wood

Category : Government
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Location : Newton Abbot
Salary : £ 24,067 - £ 25,342
Type : Permanent
Closing Date : 2022-12-22
Date Posted : 2022-12-11
Reference : 68041  

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Reducing Reoffending is a government priority.  We are introducing the Resettlement Passport to ensure that prison leavers have everything they need on release, which will help improve their access to things like employment, housing and essential services.  The Resettlement Worker role will play a crucial part in delivering this existing new initiative. 

As a Resettlement Passport ‘Resettlement Worker’, you will: 

  • Make a genuine difference to the lives of people leaving prison; 
  • Provide the administrative support to create, populate, coordinate and issue each prisoner’s resettlement passport; 
  • Ensure the accuracy of data recorded in each resettlement passport and that data security regulations are complied with; 
  • Work with a range of colleagues and partner agencies across prisons and probation to ensure that they provide information and documentation to be uploaded to each passport in an efficient and timely manner; 
  • Help to imbed and implement this exciting new project, communicating with line management and the central Resettlement Passport Team to continue to inform long-term development. 

The role may involve occasional direct work with prisoners but is primarily administrative in nature. You will create each prisoner’s resettlement passport, then work with a variety of stakeholders to identify, request and upload the relevant documentation that each person needs to help them on their release from prison. You will ensure the passport is shared with the prison leaver and necessary staff on release.  

Essential skills and experience: 

You will need to have great people and organisational skills and this post would be ideal for a high-calibre administrator.  You will need to: 

  • Possess excellent organisational skills and attention to detail; 
  • Be a clear and confident communicator; 
  • Be comfortable working collaboratively, with partners and colleagues across the criminal justice system; 
  • Be able to work independently and at speed, effectively managing your workload; 
  • Have strong IT skills; 
  • Be genuinely interested in the resettlement needs of prisoners and a desire to improve their chances of success. 

Overview of the job    

This is a non-operational job in a benchmark establishment.


The job holder will support prisoners, ensuring all services are provided to a high standard, adhering to local and national policies.

The specific duty of the job holder is to provide resettlement support for prisoners at reception and prior to their release, including through the issuing of Resettlement Passports. The job is built around the delivery of the ‘seven pathways’ to resettlement including Accommodation, Children and Families, Finance Benefits and Debt and Education Training and Employment (ETE).

This is a non-operational job with no line management responsibilities.

Responsibilities, Activities and Duties    

The job holder will be required to carry out the following responsibilities, activities and duties:

•    Working to the Head of Reducing Reoffending (or other designated senior lead in the HoRRs team if applicable), provide administrative support to implement, maintain and issue resettlement passports. Follow policy and procedure to ensure information is handled and stored correctly, and passports are issued on time.
•    To support collation of resettlement passports, work with relevant leads across the prison to ensure information is collated ahead of release and provide administrative assistance in preparing prisoners for release where appropriate. This includes:
Liaising with reception staff to understand personal circumstances including financial commitments, family relationships, housing commitments, recording the information given and ensuring relevant systems are updated as required (including Resettlement Passports).
Liaising with Prison Work Coaches to ensure benefits are cancelled on arrival and reinstated on release, and that relevant systems are updated to reflect this (including Resettlement Passports).
Liaise with external agencies and internal partners (e.g. local authorities, Commissioned Rehabilitative Service providers and Community Offender Managers) to ensure accommodation arrangements are in place on release,and that relevant systems are updated to reflect this (including Resettlement Passports).
Liaise with external bodies and internal partners to deal with financial commitments, for example, mortgages or rental payments and that relevant systems are updated to reflect this (including Resettlement Passports).
Liaise with relevant teams to ensure family contact is developed and maintained where appropriate, and that relevant systems are updated to reflect this (including Resettlement Passports).
Liaise with partners (e.g., Information and Guidance provider, Prison Employment Leads) to ensure tutorial assistance is provided on writing job applications, Curriculum Vitae (CV), preparation for interviews, delivering pre-employment courses and basic vocational courses. Ensure that relevant systems are updated to reflect this (including Resettlement Passports).
•    Chair discussion groups around family relationships with the prisoner and family members and manage the security aspects associated with these activities.
•    Gather initial categorisation pre-information, sit on Re- Categorisation Boards and make recommendations on individual cases.
•    Provide assistance for issues and problems with family debt.
•    Compile and check reports on prisoners’ eligibility for Release on Temporary Licence (ROTL) and contribute to their reports, e.g., parole and sentence planning.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.


•    Changing and Improving
•    Communicating and Influencing
•    Working Together
•    Managing a Quality Service
•    Delivering at Pace

Technical Requirements    

•    Job holders must complete specific training in their specialism once they take up post.

Hours of Work (Unsocial Hours) Allowances    

37 hour working week.

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