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Prison Reform Senior Communications Manager

Category : Government
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Location : Cardiff , London
Salary : £ 30,989 - £ 47,591
Type : Fixed Term , Loan
Closing Date : 2021-01-27
Date Posted : 2021-01-17
Reference : 40286  

We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity

We are looking for an excellent communications professional to join the HM Prison and Probation (HMPPS) communications team in the Ministry of Justice to manage communications for the Prison Reform Portfolio.

The Prison Reform Portfolio is a large programme that will transform prisons, delivering a step-change in performance and culture, and ensuring they are recognised as an essential public service that provides a humane and rehabilitative culture. Accelerated adoption of technology will enhance services, change the way our staff work and improve operational efficiency. Through proactive collaboration with internal and external partners we will design and implement solutions that have long term impact. Our staff will be the best they can be, motivated and empowered to provide outstanding delivery for those in our care and the public we serve.

Your role will be to manage and support strategic and internal communications for the programme working to the Head of Prison Reform Communications. You will be responsible for researching, designing and developing a range of creative content, tool kits and events to support staff engagement. This role has a strong focus on internal communications and engagement but also encompasses campaigns, stakeholder management, digital and operational comms.

We are looking for an enthusiastic and customer-focused communicator with strong content production skills, and experience of supporting communications for large and / or complex projects or programmes. Experience of delivering internal communication campaigns in large and / or operational organisations is desirable.

This role will require close working with teams across MoJ’s Communications and Information Directorate and HM Prison Service. Good collaboration will be key to the success of the project.

Key Responsibilities

  • Strategic Communications – Support the Head of Prison Reform Communications to research, develop and deliver the strategic communications strategy for the Prison Reform Portfolio including measurable objectives
  • Creative content – design and produce creative content based on audience insight that delivers behaviour change. Products will range from posters and leaflets to social media videos and imagery, and reports and presentations for senior audiences
  • Editorial – including drafting, copy writing and editing posters, leaflets, articles and other materials and publications
  • Insight – work with colleagues in MOJ and HMPPS to gather data and audience insight to build an evidence base for the portfolio’s communications
  • Evaluation – develop and manage ways to measure the impact of the portfolio’s communications and use this information to continually improve the way information is shared
  • Event management support – working alongside central team to develop comms for, and drive the delivery of, a programme of staff engagement
  • Communications advice - provide creative direction and best practice advice for communications across the programme
  • Delivering at pace – respond rapidly to business needs, and be flexible to changing briefs

Competencies and Strengths

We'll assess you against these behaviours during the selection process:

1. Communicating and Influencing 

Communicate in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and impact. Encourage the use of different communication methods, including digital resources and highlight the benefits, including ensuring cost effectiveness. Ensure communication has a clear purpose and takes into account people’s individual needs. Share information as appropriate and check understanding. Show positivity and enthusiasm towards work, encouraging others to do the same. Ensure that important messages are communicated with colleagues and stakeholders respectfully, taking into consideration the diversity of interests.

2. Working Together 

Encourage joined up teamwork within own team and across other groups. Establish professional relationships with a range of stakeholders. Collaborate with these to share information, resources and support. Invest time to develop a common focus and genuine positive team spirit where colleagues feel valued and respect one another. Put in place support for the wellbeing of individuals within the team, including consideration of your own needs. Make it clear to all team members that bullying, harassment and discrimination are unacceptable. Actively seek and consider input of people from diverse backgrounds and perspectives. 

3. Managing a Quality Service

Develop, implement, maintain and review systems and services to ensure delivery of professional excellence. Work with stakeholders to set priorities, objectives and timescales. Successfully deliver high quality outcomes that meet the customers’ needs and gives value for money. Identify risks and resolve issues efficiently. Involve a diverse range of colleagues, stakeholders and delivery partners in developing suggestions for improvements. Establish ways to find and respond to feedback from customers about the services provided.

4. Delivering at Pace

Always work with focus and pace to get the job done on time and to a high standard. Follow the relevant policies, procedures and rules that apply to the job. Use own knowledge and expertise to organise work. Keep focused on delivery and take responsibility for the quality of work produced. Keep a consistent level of personal performance. Keep managers and stakeholders updated on how work is progressing.

Salary, Working Arrangements & Further Information:


Existing civil servants on level transfer will retain their level of pay unless this is lower than the starting salary as outlined in MoJ T&Cs.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices, and requirements for particular working patterns will be accommodated wherever possible.

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