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Review and Investigations Team Manager

Category : Government
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Location : Cardiff
Salary : £ 37,166 - £ 41,020
Type : Permanent
Closing Date : 2021-09-08
Date Posted : 2021-09-05
Reference : 47306  

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Rydym yn croesawu ac yn annog ceisiadau gan bawb, yn cynnwys grwpiau sydd wedi’u tangynrychioli yn ein gweithlu ar hyn o bryd, ac rydym yn ymfalchïo mewn bod yn gyflogwr o safon uchel sy’n denu llawer o ymgeiswyr. Ewch i https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity gael rhagor o wybodaeth am sut rydym yn hyrwyddo amrywiaeth a chynhwysiant yn y gweithle.

Preventing victims by changing lives
HMPPS in Wales works in an integrated way to keep communities in Wales safer and to give the men and women we work with the opportunity to change their lives. We commission and provide offender management services in the community and in custody to deliver the orders of the courts and support rehabilitation. Our aim is to deliver outstanding, seamless offender management services in Wales that protect the public, reduce reoffending, deliver value for money and support our partners.

The Welsh Language Scheme
Welsh Language skills for this post are desirable.

Atal pobl rhag dod yn ddioddefwyr trwy newid bywydau
Mae HMPPS yng Nghymru yn gweithio mewn ffordd integredig i gadw cymunedau yng Nghymru yn fwy diogel, a rhoi cyfle i’r dynion a’r merched hynny rydym yn gweithio â hwy i newid eu bywydau.  Rydym yn comisiynu a darparu gwasanaethau rheoli troseddwyr yn y gymuned a’r carchar i weithredu gorchmynion y llysoedd a chefnogi adsefydlu.  Ein nod yw darparu gwasanaethau rheoli troseddwyr ardderchog ac esmwyth yng Nghymru sy’n gwarchod y cyhoedd, lleihau aildroseddu, cynnig gwerth am arian a chefnogi ein partneriaid.

Y Cynllun Iaith Gymraeg
Mae sgiliau iaith Gymraeg yn ddymunol ar gyfer y swydd hon.

Overview of the job  

Working at the direction of the Head of Operational Function, the post holder will be  responsible for managing formal serious further offence reviews and/or formal 
complaints investigations within the Division 


·     To provide strategic operational leadership to a geographically dispersed  specialist divisional team undertaking formal reviews and investigations  

·     To support the Head of Operational Function providing management and  leadership within the National Probation Service (NPS) Division. 

·     To represent the Head of Operational Function with external  agencies/stakeholders and staff as appropriate.  

·     The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.  

·     May be required to participate in out of hours on call rota 

Responsibilities, Activities & Duties  

The job holder will be required to carry out the following responsibilities, activities and duties: 

·     Manage and co-ordinate the work of a specialist divisional team undertaking  formal reviews and investigations of Serious Further Offences and/or formal  complaints  in accordance with NPS policies and procedures 

·     Responsible for the management and professional development of staff  within the team 

·     Ensure all formal complaints investigations and/or Serious Further Offence  reviews  within the Division are carried out in line with NPS standards and  guidelines and to a good quality 

·     Ensure that all data is handled and stored in accordance with NPS and  HMPPS instructions 

·     Conduct investigations/reviews in person when requested by the divisional  senior management team in relation to high profile complaints/SFOs which  present a reputational risk for NPS 

·     Ensure the learning from complaints and/or SFOs is communicated through  guidance and briefings to senior managers and all relevant practitioners within the Division, and to all external stakeholders as required, in order to  contribute to the professional development of divisional staff 

·     Provide advice and support on informal complaints, where necessary 

·     Analyse data trends to ensure all relevant  performance targets are met and maintained 

·     Develop long term strategy for Serious Further Offences that meets the business needs 

·     Oversee the investigation of other investigations including child safeguarding reviews, domestic homicide reviews, MAPPA serious case reviews 

·     Develop and sustain effective working relationships with internal customers, key stakeholders and external agency partners in the Criminal Justice System  and related bodies 

·     Provide operational support to the Head of Operational Function within  relevant Probation Instruction criteria and rules 

·     Oversee the investigation of grievances, disciplinary matters and other  internal staff investigations as required from time to time 

·     Under the guidance of the Head of Operational Function to take the lead on  specific  projects/portfolios

·     Demonstrate pro-social modelling skills by consistently reinforcing pro-social  behaviour and attitudes and challenging anti-social behaviour and attitudes 

·     Carry out safeguarding children and safeguarding adult duties in accordance  with the NPS statutory responsibilities and agency policies  

·     Work within the aims and values of NPS and HMPPS 

The duties/responsibilities listed above describe the post as it is at present and is not  intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall  be discussed in the first instance with the Job Holder. 


·     Leadership 

·     Working Together 

·     Changing and Improving 

·     Delivering at Pace 

·     Communicating and Influencing

·     Making Effective Decisions 

Essential Experience 

·     Significant experience at middle manager level, substantial experience of managing staff, including performance management, training and coaching 

·     Experience of conducting employee relations investigations (e.g. disciplinary,  capability, grievance)  

·     Experience of monitoring performance in area of responsibility against  predetermined targets, setting local targets and effecting necessary improvements   

·     Experience of analysing, manipulating and presenting data on performance  management 

·     Experience of managing and achieving organisational and cultural change 

·     Experience of conducting formal reviews and audits 

·     Knowledge of complaints and/or SFO process 

·     Experience of effective planning and  deployment of available resources and staff to meet operational demands   

·     Successful track record of building relationships and working successfully with key internal and external stakeholders to deliver organisational targets  and improve performance 

·     Evidence of preparing high level written reports to a good standard 

·     Experience of working under pressure and to tight deadlines 

·     Experience of Health and Safety and Equalities management  

·     Experience of implementing diversity policies and promoting best diversity practice 

·     Knowledge of the wider criminal justice system   

·     Experience of successfully managing relationships, including where there is  conflict  

·     Evidence of ability to evaluate practice and provide a practice  perspective  on policy development   

·     Effective communication skills (verbal, presentational, listening and written)

·     Strong interpersonal, negotiating and influencing skills to initiate and drive change 

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh 

Technical requirements 

Probation Qualification Framework Graduate Diploma/Honours Degree in Community  Justice integrated with Level 5 Diploma in Probation Practice or a qualification which  was recognised at the time of qualification by the Secretary of State for Justice as per  Section 10 of the Offender Management Act 2007.  The following qualifications 

gained in England and Wales were previously recognised as providing such eligibility:  

- Diploma in Probation Studies 

- Diploma in Social Work (with Probation option)

- CQSW (with Probation option) 

·     IT skills 


·     Ability to represent the service with external partners and stakeholders 

·     Ability to manage risk of harm and to undertake reviews of serious incidents 

·     Ability to ensure compliance with administrative and operational policies,  procedures and business processes 

·     Ability to inspire and motivate others to achieve high working standards 

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